Jobid=3c7b4b49bfa9 (0.0745)
Transform customer relationships into lasting partnerships at our client's Hilversum office
Are you passionate about building strong client relationships and driving customer success from onboarding through growth? Our client is seeking an experienced Account Manager to serve as the trusted advisor to their publishing industry clients, taking full ownership of their journey with our client's solutions.
About Our Client
Our client is a software company with over 30 years of experience supporting leading media and publishing organizations worldwide. From their offices in Gioia del Colle (IT), Hilversum (NL), and Berlin (GER), they deliver technology built specifically for the publishing industry, designed from the ground up to address its unique workflows and challenges, backed by deep sector expertise and future‑ready solutions.
If you’re motivated to help publishers and media companies shape their digital future, you’ll feel at home with our client. Their software and consulting services drive innovation across the industry, and their customers range from major corporate groups to independent, creative publishers. To support them, our client relies on people who are curious, collaborative, and eager to make an impact.
Your Role
As an Account Manager:
- You'll be the primary point of contact for your client portfolio, managing the entire customer lifecycle.
- You'll work closely with customers to understand their business objectives, guide them through the implementation and optimisation of our client's applications, identify growth opportunities, and ensure they get the most value from their solutions.
- Your day-to-day will include strategic account planning, conducting business reviews, managing contract renewals and upsells, coordinating with their development and operations teams to resolve technical challenges, and acting as the voice of the customer within their organisation.
- You'll be both a strategic advisor and a hands-on problem solver—helping clients navigate configuration needs, analysing complex queries, and ensuring seamless adoption of new features.
Requirements
What Makes You Perfect for This Role
Your Profile:
- Experience in the publishing or IT industry, enabling you to speak clients’ language; familiarity with publishing software or ERP systems is a strong plus.
- Proven ability to manage client relationships end-to-end, with a solution-oriented and analytical mindset.
- An exceptional communicator who can translate complex technical concepts into clear business value.
- Energised by helping customers succeed and building trust-based, long-term partnerships.
- Collaborative team player with a positive, constructive attitude and a willingness to continuously deepen product expertise.
- Fluent in Dutch and English (additional languages are a bonus); driver’s license preferred for occasional client visits.
- Availability two days per week on-site at the Hilversum office or at customer locations.
- Open to leveraging AI tools to work smarter and deliver deeper insights.
Benefits
Join our client’s Hilversum team as part of a global organisation headquartered in Berlin!
What our client offers
- Hybrid working model: This role requires two days per week on-site at the Hilversum office or at customer locations, giving you flexibility while maintaining strong client connections.
- Excellent career development opportunities, including growth into senior account management, project leadership, or deep technical specialisation.
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