Jobid=-8885950599338328685 (0.0787)
Join the Nike Digital Consumer Care team and help elevate the way we serve athletes worldwide. We’re looking for a Quality, Content & Compliance Specialist who can empower our contact center teams with clear, impactful content and drive high‑quality digital service. If you love solving problems, moving fast, and creating meaningful consumer experiences, this role is for you.
This is a temporary assignment until September 2026.
Ready to make an impact? Apply now!
What are you going to do?
In this role, you’ll help shape exceptional consumer experiences by identifying opportunities to improve how we support our athletes. You will:
• Spot gaps in skills, knowledge, and processes and translate them into practical improvements that elevate athlete performance.
• Balance efficiency with excellence, always looking for smarter ways to support consumers and agents while keeping productivity high.
• Work with data and insights to guide decisions that deliver the best possible experience for our athletes.
• Create and refine agent‑facing content that enables world‑class service.
• Partner with contact center teams to strengthen performance through QA, analysis, and targeted upskilling.
• Collaborate with stakeholders to turn insights into meaningful, high‑impact solutions.
What do we offer?
- Competitive salary (to be discussed with the recruiter)
- Flexible hybrid work: 3 days in the office, 2 days from home
- Unlimited vacation days to recharge whenever you need
- 8% holiday allowance
- STIPP pension plan to secure your future
- €0.23/km commuting allowance (up to €23 per office day)
- €5 daily work-from-home allowance
- 25% employee store discount – gear up with Nike!
- Access to Adecco Academy online learning for continuous growth
- Free use of on-campus gym facilities to stay active
- Bike plan to make your commute greener and healthier
- Career support and guidance
Where will you work?
Nike, Inc., a global leader in athletic footwear, apparel, and innovation, is headquartered in Beaverton, Oregon, and serves as a beacon of inspiration for athletes worldwide. Its European Headquarters (EHQ) is located on a vibrant campus that reflects the brand’s dynamic and innovative spirit. Surrounded by lush parks, cycling paths, and running tracks, the campus embodies Nike’s commitment to sustainability, health, and community. A melting pot of global talent, it fosters creativity and collaboration, driving forward-thinking ideas that shape the future of sports, culture, and lifestyle.
What do we ask?
- A strong understanding of AI technology and enthusiasm for applying it to improve contact center efficiency
- At least two years of content design experience in a contact center environment, ideally within learning and development or instructional content creation
- Experience working in process‑driven environments with a focus on continuous improvement
- Working knowledge of process improvement methodologies such as Lean Six Sigma is an advantage
- The ability to simplify complex information into clear, actionable guidance
- Strong analytical skills, with the ability to interpret both qualitative and quantitative data
- A learning and development mindset, with a drive for continuous growth and innovation
- Excellent organizational skills to manage tight deadlines and multiple projects at the same time
- Comfort working in a fast‑paced, constantly evolving environment that requires adaptability
- Proven experience working in professional settings where confidentiality is essential
Are you interested?
Apply now via the button. If you need more information about the team, the company, the role; feel free to send an email to nike@adecco.nl. We will be more than happy to support!
Deel deze vacature: